Refund policy
Return and Refund Policy
Thank you for shopping with Islecryst. Please read this policy before you buy.
Who you buy from
Orders are sold by ISLEWAVE INC, 25 First Ave SW, Ste A, Watertown, SD 57201, United States — the legal entity in the footer and on your receipt.
Returns
We accept returns within 7 days of the delivery date. Items must be unused, in original condition, and in the original packaging. EU customers have a 14-day withdrawal window (see below).
To start a return, email isleserves@gmail.com with your order number and reason. We reply within 1–2 business days with instructions.
Where to send a return
Authorized returns go to our raw-stone production base in Shenzhen, China — not to the South Dakota office. After we approve the return, ship to:
Islecryst c/o Cainiao Pickup Station
No. 157 Guanhui, Fucheng Street, Longhua District
Shenzhen, Guangdong 518000
China
Non-returnable items
- Items used or damaged after delivery
- Items returned without prior authorization
- Final sale or clearance items
Refunds
Once we receive and inspect the piece, we email you the result. If approved, the refund goes to your original payment method within 5–10 business days.
Exchanges
If we sent a defective or incorrect item, email us within 7 days of delivery. We will arrange an exchange or replacement at no extra cost.
Shipping costs
You pay return shipping unless we sent the wrong or defective piece. Original outbound shipping is not refunded.
EU customers — right of withdrawal
If you are in the European Union, you may withdraw within 14 days of receiving the last item in the order, without giving a reason. Email isleserves@gmail.com before that period ends, then return the items within 14 days. You pay return shipping unless we agree otherwise. A 20% restocking fee may apply if the item shows use beyond inspection. Refunds after inspection go to the original payment method within 14 days.
This is not legal advice.
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